Return & Exchange Policy

• Start recording before opening, with the sealed parcel and shipping label (name and order details) clearly visible.
• Show all sides of the parcel, then open it and unfold the product fully, in one continuous video with no cuts, pauses or edits.
• Show any issue (damage, stain, defect, wrong or missing item) clearly in the same video, in good light.
• Photos alone, or a video that starts after the parcel was opened, are not accepted.
• If the outer parcel looks torn, wet or tampered with, please refuse it at delivery or note it with the courier, and tell us right away.

WhatsApp us at +91-8917484566 within 48 hours of delivery with your order number, the unboxing video and clear photos of the issue. Requests after 48 hours cannot be accepted. Once we approve the request, the product must be shipped back to us within 5 days.

To be eligible, the product must be returned exactly as you received it:

• Unused, unworn, unwashed and not dry-cleaned or ironed.
• No stains, perfume, deodorant, makeup, oil or smell of any kind.
• All tags attached, original folds and packing intact.
• The blouse piece (if included) returned uncut and unstitched.
• No fall, pico, tassels, stitching or any other alteration done.

Every returned piece is inspected on arrival. If it doesn't meet these conditions, or shows signs of use, the exchange is declined and the product is sent back to you at your cost.

• Products with a fall/pico done, stitched or altered, or with the blouse piece cut.
• Custom-stitched blouses and made-to-order or customised pieces.
• Products marked Final Sale or bought in a clearance sale.
• Petticoats, innerwear and accessories, for hygiene reasons.
• Change of mind after using, trying on for an event, or “wear and return”.

These are only replaced if they arrive damaged or wrong (see section 6).

Every handloom saree is woven by hand, so small irregularities are part of its character and are not manufacturing defects: slubs, uneven threads, small knots, slight variations in weave, motif or border, and minor colour bleeding in the first wash (dry clean recommended).

Colours can look slightly different on screen because of lighting and display settings. A small difference in shade compared with the photos is not a reason for exchange.

If you receive a damaged, defective or wrong product, and it is clearly shown in your unboxing video and reported within 48 hours, we will send a replacement or give a full refund, whichever you prefer, and cover the shipping both ways.

• We offer exchange (for another size, colour or product), not cash refunds, except for damaged or wrong items.
• Only one exchange is allowed per order.
• If the new product costs more, you pay the difference; if it costs less, the balance is given as store credit.
• For exchanges that are not due to our mistake, return and re-shipping charges are paid by you.
• Please use a trackable courier and share the tracking number. We are not responsible for returned parcels lost in transit.
• The replacement is dispatched after the returned product reaches us and passes inspection.

Approved refunds (for damaged or wrong items) are processed within 5–7 business days after we receive the product, to the original payment method, or by UPI/bank transfer for WhatsApp and Cash on Delivery orders. Shipping and COD charges are not refundable, except when the mistake was ours.

If an order is refused at delivery or returned undelivered without a valid reason, the shipping charges for both directions are deducted from any refund. We may decline Cash on Delivery for future orders in such cases.

We may decline a request that does not meet this policy, including missing or edited unboxing videos, products showing signs of use, or repeated claims on the same account. We review every request fairly. If you are unsure about anything, please ask us before you order.

WhatsApp us at +91-8917484566 or email ashacollectionsbbsr@gmail.com with your order number, unboxing video and photos. Our team will reply with the next steps and the return address. See also our Shipping Policy.